How to contact Facebook support and get help for issues with your account (2023)

  • Figuring out how to contact Facebook can be difficult, as it does not accept phone calls for customer support.
  • You can try to contact Facebook customer support via email, but responses aren't assured either.
  • Facebook's Help Center is the best way to report a problem with your account or other issues.

Don't bother trying to call Facebook.

If you dial either of the Palo Alto-area phone numbers for the social media mega platform, (those are 650-543-4800 and 650-308-7300, for the record), you'll get a recording.

It will talk you through a series of menus, with each option directing you to send an email to an appropriate account. These include for media inquiries and for law enforcement concerns. For press inquiries you are able to leave a voicemail if you want to avoid the email queue.

But if you hit 1 for customer service? The recording will direct you to click the word "Help," saying that it's "at the bottom of any Facebook page." Here's the thing: it isn't. In fact, if you're on your main Facebook feed, there is no "bottom" of the page.

Here are a few things you can do instead to actually contact Facebook support for help with your account or other issues.

(Video) How To Contact Facebook Support | UPDATED 2022

How to contact Facebook support

If you want to contact Facebook, you'll first need to log into your account. On the desktop site, look up at the top right corner of the screen. There, you'll see a downward-facing arrow — click it and select Help & support from the dropdown menu. From there, you can select Help Center, Support Inbox, Report a problem, or Check Wi-Fi connection.

How to contact Facebook support and get help for issues with your account (1)

Alex Johnson/Insider

You can choose from the following options within Help & support:

  • Help Center: Short blurbs on common issues and recommended solutions to problems Facebook users may have.
  • Support Inbox: Updates on Facebook issues and quick access to digital safety information.
  • Report a problem: Send feedback to Facebook about desired features, as well as report bugs or issues with site functionality.
  • Check Wi-Fi connection: Run an internet speed test without having to leave Facebook's website and review the results of previous speed tests as a benchmark.

How to contact Facebook support and get help for issues with your account (2)

Alexander Johnson/Insider

Click on Report a problem and another menu will pop up that features two clickable options:

  • Help us improve the new Facebook: If you have a suggestion to make about a dysfunctional feature, select this option.
  • Something went wrong: If you've encountered an issue with the site, choose this option to fill out a short form outlining your complaint.

How to contact Facebook support and get help for issues with your account (3)

(Video) How to Contact Facebook Support and ACTUALLY Get an Answer

Alexander Johnson/Insider

For more general customer service inquiries, Facebook is rather inscrutable. Because you're unlikely to get your questions answered with a call, your best bet may be to go to the Help Center and browse the library of information that already exists.

How to contact Facebook via other social media platforms

Another way to attempt to connect with Facebook is to reach out to them through or mention them on another social media platform.

You can send a direct message to Facebook via Twitter or use their @Facebook Twitter account in a Tweet you post. If it gets enough traction, they will likely see it.

You can also approach Facebook via Instagram direct message or by including the Facebook handle in a post, but unless you get a lot of likes, chances are you're better using the Facebook Help Center.

Finally, you can also try reaching out to Facebook and Meta's official pages, "Facebook" and "Meta for Business," depending on your needs.

If you're still having trouble, check out our guide on 7 ways to troubleshoot Facebook issues.

(Video) How to contact Meta Business Support Team on Facebook

Steven John

Freelance Writer

Steven John is a freelance writer living near New York City by way of 12 years in Los Angeles, four in Boston, and the first 18 near DC. When not writing or spending time with his wife and kids, he can occasionally be found climbing mountains. His writing is spread across the web, and his books can be found at

(Video) How To Contact Facebook Support | UPDATED 2021

Alexander Johnson

Tech Updates Editorial Fellow

Alexander Johnson is the Tech Updates Editorial Fellow for Insider's Reviews Archive. Based in Ohio, he maintains reviews and guides related to tech products, streaming services, and all things digital. An alum of Kent State University, he previously interned for The Nation magazine and fact-checked for Insider and other major national publications. When not working, he can be found in a book, toolbox, or Linux terminal.

(Video) How to Contact Facebook Support for Ad Account Issues and Get Response Within 1 HOUR


1. How to ACTUALLY Talk to Meta (Facebook) Support
(High Season Co.)
2. How To Contact Facebook Support Team (UPDATED 2023)
3. How to contact Facebook support if you're having problems | Contact options
4. How To Contact Facebook Support Through Meta business
(TS Tech Talk)
(I Am CynMarie)
6. How To Contact Facebook Business Support Live Chat (2023)
(Golden Guide)
Top Articles
Latest Posts
Article information

Author: Maia Crooks Jr

Last Updated: 28/03/2023

Views: 5879

Rating: 4.2 / 5 (63 voted)

Reviews: 94% of readers found this page helpful

Author information

Name: Maia Crooks Jr

Birthday: 1997-09-21

Address: 93119 Joseph Street, Peggyfurt, NC 11582

Phone: +2983088926881

Job: Principal Design Liaison

Hobby: Web surfing, Skiing, role-playing games, Sketching, Polo, Sewing, Genealogy

Introduction: My name is Maia Crooks Jr, I am a homely, joyous, shiny, successful, hilarious, thoughtful, joyous person who loves writing and wants to share my knowledge and understanding with you.