Email account
With your email address being the best and easiest way for us to get in touch with you, we will email your e-contract as well as updates and arrival information. We don’t want you to miss out on anything so don’t forget to let us know if you change your email address.
Guarantor
You will need to give us your guarantor’s personal details – someone who is legally obliged to pay the rent if you can’t. Your guarantor will need to:
- be over 18
- be a UK resident (with an address in England, Scotland, Wales or Northern Ireland)
- have a regular income, assets or savings (which are sufficient to meet your potential liabilities)
Remember to get their consent before giving us their details. If you do not have a suitable guarantor, you will need to make payment for your accommodation in full. Please contact the office staff if you need to do this.
Credit/Debit Card
Once you have accepted your offer of accommodation, you will need to pay your £1 advanced rent* to secure the room and also set up a recurring card payment for your payment instalments unless you have paid in full.
*£1 is advance rent and will be deducted from your total rent amount.
Building-wide Wi-Fi and Ethernet broadband service are included in your rent and offer you a reliable and secure internet connection suitable for all your academic and personal needs, including browsing the internet, sending emails, downloading and streaming.
The broadband service is provided by Glide, a leading provider of managed internet services to student accommodation.
The internet package provided with your accommodation includes a super-fast symmetrical 250Mbs Ethernet broadband service. A further 10mbs building-wide Wi-Fi service is also included. You can connect up to seven devices at the same time.
Features of the Wi-Fi service include: Pervasive coverage for seamless roaming, support for multiple concurrent devices (mobiles, tablets, laptops, game consoles etc.), fast and reliable connection for an uninterrupted service, support for Eduroam and multiple SSIDs and, differentiated services dependent upon the user profile.
Other features available include:
- Freewire TV, IPTV
- Online backup
- Web security
- Customer support
- Speed upgrades
For more details of what’s on offer visit the Glide website.
For video user guides and translated user guides, please visit the support centre.
Additional services including security, online backup and mobile services are available at an additional charge.
We want to ensure moving in day goes as smoothly and hassle free as possible without any delays. To help us with this, please remember to upload the following information to us before moving day:
- Upload your Guarantor Deed
- Upload two passport sized photos of yourself
Click here to login and upload your documents.
Checking in
When you arrive, please head to the main reception at the front of the building where you’ll be able to pick up your keys. Bring some photographic ID too, like your driving licence or passport. On certain days it will be busy, so we appreciate your patience.
You’ll be asked to sign for your keys and you’ll receive your welcome pack, which includes your room inventory and your Residents’ Guide.
Out of Hours
Our office hours on move in day are 10am to 5pm, outside of these hours our security team are available. If you will be arriving out of hours please email us at graftonstreet@sanctuary-students.com to let us know in advance or if you are running late on the day, call us on 07919 218 882. Keys are safely locked away overnight, without prior notice, keys will not be available outside of office hours.
Parking and luggage
Our parking facilities are limited so you’ll need to use local car parks. Once you’ve collected your keys you’ll be given access to our parking facilities for 30 minutes before you need to move your car. Please don’t unload your luggage before you’ve picked up your keys.
Communal areas - what we provide
Microwave | Kettle | Ironing Board | Mop & Bucket | Dustpan & brush | Vacuum | Chair | TV |
---|---|---|---|---|---|---|---|
Cancellation Policy
If you wish to cancel your agreement:
Up to and including 45 days before the start of your tenancy
You can cancel at any time during this period, but there will be a reasonable administration charge.
During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case, there will be a reasonable administration charge.
Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.
Within 45 days of your contract start date
We will only be able to cancel your contract with us within the last 45 days before the contract start date in an exceptional circ*mstance. Find out more about our Contract Release process.
Cancellation / Refunds
If you wish to cancel this agreement, you should let us know as soon as possible. Written cancellation/refund requests should be made to your on-site team. Refunds are normally processed within 14 working days.
Rebookers
We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.
Useful links
Find your nearest National Health Service (NHS) Doctor or Dentist on the NHS Services website
If you need free legal advice, please contact the Citizens Advice Bureau
Transport for Greater Manchester
Find out what’s on in the Manchester area, including nightlife and shopping
Applying for your student visa.
UKCISA - UK Council for International Student Affairs
National Union of Students (NUS)
Handbook
Your handbook contains all the essential information you'll need to know when you move in with us.
Grafton Street Residents' Guide (PDF 667KB)
Tenancy Agreement
TheSample Tenancy Agreement (PDF 442KB)details the terms and conditions of your contract with us.
TV Licence
If you are bringing a TV to watch live TV, or if you receive or record live TV programmes on any other device, such as a laptop, you will need a TV Licence. You won’t be covered by your parents’ licence. Our TV licences only cover the TVs that we provide, for example in common rooms and lounge areas.
From September 2016, you’ll need a TV license to watch the BBC iPlayer.
For more information and to buy your licence, visit the TV Licensing website. There are a variety of payment plans available.
The TV licensing authorities recognise that most students do not need the final three months of a TV licence as you leave the accommodation during the summer. You may be able to receive a refund for this period, provided that you don’t need your licence again before it expires.
If you do not have a TV Licence but you receive or record live TV you could face prosecution from the TV Licensing Authority.
Laundry
Grafton Street now benefits from LaundryView which will make doing your laundry on-site even easier. The system, created by Circuit, allows you to go online and check the availability of washers and dryers in your building as well as see when other washes are about to end.
To get started with LaundryView, you first need to find your halls.
Circuit also offer laundry top-up cards which allow you to pay for your washing and drying in advance by paying online or using one of the on-site machines. You can then use your card to pay for washing and drying as well as top-up your card straight from your mobile phone using the Circuit app.
Ask our team where to get a top-up card and take a look at Circuit’s ‘how to use’ videos for more information.
Insurance
At Sanctuary Students we offer specialist insurance cover for all of our students through Cover4Students.com.
All of our accommodation is covered as Basic Cover.
Basic Cover Explained
Your possessions, desktop and laptop computer equipment are insured for theft, fire, flood, burst pipes, storm, vandalism, explosion and lightning. Cover applies within your accommodation, in any temporary residence and in transit at the beginning and end of each term.
This summary does not describe all the terms and conditions of the policy and does not form the contract between you and the insurance provider, so please take the time to read the policy wording on the Cover4Students website to make sure you understand the cover it provides. You can also read the full Sanctuary Students Insurance Policy (PDF 783KB).