What do the OneDrive error codes mean? (2024)

ISSUE

After enabling Files on Demand in OneDrive, some customers may see the following error when trying to accessitems in your OneDrive folder.

• OneDrive cannot connect to Windows. Files On-Demand requires a connection to Windows in order to show your files without taking up space on this device. OneDrive can keep trying to connect to Windows or you can choose to download all your files. You won't be able to use online-only files until this is fixed.

STATUS: WORKAROUND

Read more about how toresolve the error when accessing files in OneDrive.

If you can't access the store, try these tips:

1. Ensure you have the latest Store app, and are signed in with an account that has permissions to buy or download apps.

2. Buy your subscription online athttps://onedrive.live.com/about/plans/

To help you add your folder, read more about when you're not signed in.

This can be because you are signed in with a different Microsoft account. Check which account is on your mobile device:

1. Open the OneDrive app and tapMe .

2. Your account name is at the top of the screen underneathMe. If your work or school account is shown, tap to see other account options, or select+ Add accountto add your personal Microsoft account.

After deselecting a folder from the list of folders you choose to sync, you may see an error: "The file or folder already exists on OneDrive."

Workaround options:

Option 1: Delete it from the PC.

Note:It’s safe to delete the file because it’s still available in OneDrive online. If you don’t want to have the folder in OneDrive and only have the folder on your PC, move the folder out of the PC’s OneDrive folder (see option 2 below).

Option 2: Remove the file or folder from OneDrive.

Note:With the file included in your list of folders to sync, move the folder to another place outside the OneDrive folder structure. This will delete the files and folder from OneDrive.com and make them only available on your PC.

ISSUE

This issue can occur if you have signed in to a Microsoft 365 app with an account that doesn't have permission to upload files to OneDrive.

SOLUTION

Reset windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Follow the steps listed toadd OneDrive as a service.

If that doesn't help, you may need to clear old OneDrive credentials by following the steps below.

Some users may have issues signing in to OneDrive with credentials that have expired on the computer.

ISSUE

A duplicate file is created with your computer name added to the filename, for example:

• book1.xlsx

• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. Press the Windows key + R to open a "Run" dialog.

2. Enter the path%localappdata%\Microsoft\OneDrive\settingsand select OK.

3. Delete thePreSignInSettingsConfig.jsonfile.

Mac:

1. From Spotlight search type “keychain” andselect "Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for “OneDrive.”

3. Delete “OneDrive Cached Credential.”

4. Run OneDrive.

If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Note:You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.

It can take up to 24 hours for your subscription to become visible.

1. Go to Manage storageand check if your subscription and storage is visible.

2. If this issue persists after 24 hours, please contact support.

ISSUE

When you try to addyour account to OneDrivefor Mac, you may receive the error: "You're already syncing this account."

STATUS: WORKAROUND

1. From Spotlight search type “keychain” andselect " Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for “OneDrive.”

3. Delete “OneDrive Cached Credential.”

4. Go to/Users/<username>/Library/Group Containers/

5. Find and deleteUBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist

6. RestartOneDrive.

ISSUE

You are unable to sign in to OneDrive and the "You're syncing a different account" error appears. This may occur after you have changed your Microsoft Account password.

STATUS: WORKAROUND

For more details on the workarounds, readOneDrive shows "You're syncing a different account" error.

This file can't be synced

If you see the OneDrive error message "This file can't be synced" you may need to do one or more steps to get the file syncing again, depending on the error.Learn more.

Files with this icon won't sync

You may see this icon if you sign in toOneDrive with a work or school account. It means your admin has blocked the sync of certain file types. It's most common to block Outlook data files. Learn how tomove Outlook data files.

If you also sign in to OneDrive with a personal account, the same restrictions will apply.

"Can't open file" error in OneDrive

If Windows displays an error message saying "Can't open file", make sure OneDrive is running. See "Can't open file" error in OneDrivefor more details.

ISSUE

Some users may seeerror message "you do not have access permissions to the item" when trying to use OneDrive.

RESOLUTION

The file may be in use elsewhere, but to ensure file permissions are not the cause, follow these steps:

1. OpenFile Explorerand browse to thefileyou need to change permissions for.

2. Right-clickthe fileand selectProperties.

3. Select theSecuritytab.

4. UnderGroups or user names, chooseEdit.

5. Select each listeduserorgrouptoview and change permissions.

6. Ensure that Full controlAllowoption is checked.

7. ClickApplyand thenOK.

8. Restart your computer.

If you are trying to open an online-only file in OneDrive and see the following error:

Couldn’t start Files on Demand

Please restart your computer and try again.

This may be because the Files on Demand service is being blocked from starting by legacy filters on some antivirus software. To address this issue, try the following:

Solution 1: Update and restart your computer

Install the latest Windows and Office updates and restart your computer. For more information, see Update Windowsand Install Office updates.

You shouldalso ensure that OneDrive itself is updated to the latest version. Here's how:

1. Open OneDrive settings (select the OneDrive cloud iconin your notification area, and then select the OneDrive Help and Settings icon thenSettings.)

2. Go to theSync and back uptab and expand theAdvanced settings.

3. Under Files On-Demand, select eitherFree up disk space orDownload all files.

On theOneDrive release notespage that opens, check that number against the latest release at the top of the page, and selectDownloadOneDrive for Windowsif the latest release is a higher number.

Solution 2: Update your antivirus software

Updating your antivirus software may update the filters that cause this issue. For more details, contact your software manufacturer.

Error Code 1 means an unknown error has occurred, but there are a couple of other checks that may help you get OneDrive working again.

Check that you can accessOneDriveonline

1. Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.

   

   Note:You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon. If the icon doesn't appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.

2. Select > View online.

   Note:If you're having problems signing in toOneDrive.comonline, checkthe status of Microsoft Office Online Services at the Service Health portal.

Update to the latest version of OneDrive

OneDriveand Windows arefrequently updated and keeping your PC up to datecan help sync problems.

1. Download the latest Windows updatesto get the most out of OneDrive. The Windows 10 Fall Creators Update enables OneDriveFiles On Demand which can help resolve sync problems.Learn more about OneDrive Files On-Demand.

2. Download the latest version of OneDrive and install it.

   Notes:

   • If you already have the latest version, the installer setup willend automatically.

   • For more information on the latest version, read therelease notes.

3. Restart your PC

4. Press , search forOneDriveand then open OneDrive.

Error code 2 means that OneDrive has experienced a problem fetching your account details.

Sign in to your Microsoft account to ensure there are no authentication issues.

Error Code 6 means a timeout error has occurred. We recommend restarting your computer or smart phone.

Please try the solutions below before contacting support:

1. Check the internet connectivity on the device where OneDrive isn’t working.

2. Check the status of Microsoft Office Online Services at the Service Health portal.

3. Restart your computer or smart phone.

4. Can you access other Microsoft services with your Microsoft account, such as Outlook.com or people.live.com? If you can, it may be a temporary problem with OneDrive. If you cannot, it could be account related, or a wider issue.

Error code 36 may be seen if you exceedSharePointlimits on the amount of data items that can be managed at any one time. The List View Threshold is approximately 5000 items.

For more information, readManage large lists and libraries in SharePoint.

ISSUE

Some users may seeerror code49when using OneDrive.

RESOLUTION

This error is caused by using an older version of OneDrive. To download & install the latest version of OneDrive, go toOneDrive downloads.

You may see this error code when trying to unlock your OneDrive Personal Vault.

To resolve the error:

1. Open the Windows Troubleshooter(link opens your PC'sSettings )

2. Select Windows Update

3. Ensure that you accept all updates, including any Feature updates

   

Error Code 0x8001007 meansOneDrive is having difficulties syncing with your PC. To fix this, unlink OneDrive and run OneDrive setup again.

You won't lose files or data by disabling, uninstalling or unlinkingOneDrive on your computer. You can always access your files by signing in to yourOneDrive account online.

Windows

1. Select the OneDrive cloud in your notification area to show the OneDrive pop-up.
   

2. Select the OneDrive Help and Settings iconthen selectSettings.

3. Go to theAccounttab.
   

4. Select Unlink this PC.

macOS

1. Click the OneDrive cloud icon up in your Menu bar, click the three dots to open the menu, and selectPreferences.

2. Go to theAccounttab.

3. SelectUnlink this PC.

Once unlinked, follow the steps in the Welcome to OneDrive wizard to set up OneDrive.

Error Code 0x80040c81 can be fixed by resetting your OneDrive.

meansOneDrive is having difficulties connecting to the cloud.If you are using a cable to connect to the Internet, please read about How to fixyour network connection.

If you are using Wi-Fi, read How to fixWi-Fi problems.

If you see this error code and themessage "Your proxy settings require authentication." when trying to sign in to OneDrive, please check you are not using an authenticated proxy to connect to OneDrive - authenticated proxies aren’t supported in OneDrive.

ISSUE

Some users may seeerror codes0x8004de44 or0x80048823 when trying to sign in to OneDrive.

SOLUTION

Reset the Windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Go to Start and type "Settings" but do not open the Settings app.

2. Under the Settings info pane, selectApp settings.

3. Under the Reset sections, selectReset.

   See Also

   OneDrive Security Recommendations and Best Practices

ISSUE

Some users are seeing the error code 0x80049d61 when launching the OneDrive store app. We are aware of the problem and are working to release fix as soon as possible.

WORKAROUND

Use the OneDrive desktop app or go to Onedrive.com.

For more information on this error, please readError Code 0x8004de40 when signing in to OneDrive.

If you see this error code and themessage "Your proxy settings require authentication." when trying to sign in to OneDrive, please check you are not using an authenticated proxy to connect to OneDrive - authenticated proxies aren’t supported in OneDrive.

ISSUE

Some users may seeerror codes0x8004de44 or0x80048823 when trying to sign in to OneDrive.

SOLUTION

Reset the Windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Go to Start and type "Settings" but do not open the Settings app.

2. Under the Settings info pane, selectApp settings.

3. Under the Reset sections, selectReset.

If you see error code0x8004de80 or 0x8004de86 when using OneDrive, uninstall and reinstall the app.

You won't lose any data by resetting or uninstalling OneDrive.

The OneDrive app comes with Windows 8.1 and Windows RT 8.1 and cannot be uninstalled, but you can uninstall OneDrive from Windows 7,Windows Vista andsomeversionsofWindows10.

1. Select the Windows key and typeProgramsin the search box, and then selectAdd or remove programs(orAdd Programsin Windows 7).

2. UnderApps & features(or Programs and Featuresin Windows 7)find and selectMicrosoft OneDrive.

3. SelectUninstall.

4. Download the Microsoft OneDrive appfrom the website.

5. Open the downloaded file and follow theprompts to sign in and get started.

6. For more information, readHow to Reinstall OneDrive.

You may see Error Codes 0x8004de85 or 0x8004de8a if there is a problem with your OneDrive account,including a missing account, or a mismatch if you sign in with a personalMicrosoft accountand a work or school account.

Sign in to your personal Microsoft accountor Office 365 accountto ensure there are no authentication issues, then check yourOneDriveapp accounts:

1. Select theOneDrive cloud icon in the notification area or menubar.

2. Select thenSettings or Preferences

3. Select the Account tab to ensure the correct or expected account is being displayed.

Error code 0x8004de90 will be displayed if OneDrive has not been set up fully.

1. Press , search forOneDriveand then open OneDrive

2. When OneDriveSetup starts, enter your Microsoft account email address, and then select Sign in to set up your account.

   

You may see Error Code 0x8004de96 after you have changed your Microsoft Account password.

For more information, readOneDrive shows "You're syncing a different account" error.

If some Windows functions aren't working or Windows crashes, use theSystem File Checkerto scan Windows and restore your files.

Follow the steps athttps://support.microsoft.com/help/929833which will help you run the System File Checker tool and understand the results.

Learn more aboutError Code: 0x8004deb4 when signing in to OneDrive

You may see Error Code 0x8004ded2 if you are trying to add a work or schoolaccount from an organisation that does not support OneDrive.

You may be able to resolve the issue by resetting OneDrive. You won't lose files or data by resetting OneDrive on your computer.

Learn how to reset OneDrive.

If you see error code 0x8004ded7 when using OneDrive for work or school, it could be because you are using an old version of OneDrive.

1. Download the latest updates for your computer to help you get the most out of OneDrive.

2. Download the latest version of OneDriveand install it. You don't need to uninstall the old version first.

If you see error code 0x8004dedcwhen using OneDrive for work or school, it could be because you are trying to use OneDrive for work or schoolin a different region.

Action for Admins to start the user move:

Start-SPOUserAndContentMove -UserPrincipalName <UPN> -DestinationDataLocation <Geo>

You may see Error Code 0x8004def0if your account credentialshave changed or expired. Your organization may have a password policy that forces users to change their password every 60 days.

Check if you canaccess other Microsoft services, such as Outlook.com,with your personalMicrosoft account orSign in to Office 365with your work or school account.

You may see Error Code 0x8004def4 when you haven’t migrated your OneNote notebooks to OneDrive correctly. Learn how tomove a OneNote notebook to OneDrive.

You may also see Error Code 0x8004def4if you are trying to use the OneDrive sync app while having the OneDrive store app installed.

The solution is to uninstall the OneDrive store app.

1. Press Start and enter apps:onedrive

2. Select Uninstalland follow the prompts.

   

Note:You won't lose files or data by disabling, uninstalling or unlinkingOneDrive on your computer. You can always access your files by signing in to yourOneDrive account online.

ISSUE

Some users may seeerror code8004def5when trying to sign in to OneDrive.

RESOLUTION

Some users may have issues signing in to OneDrive with credentials that have expired on the computer.

ISSUE

A duplicate file is created with your computer name added to the filename, for example:

• book1.xlsx

• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. Press the Windows key + R to open a "Run" dialog.

2. Enter the path%localappdata%\Microsoft\OneDrive\settingsand select OK.

3. Delete thePreSignInSettingsConfig.jsonfile.

Mac:

1. From Spotlight search type “keychain” andselect "Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for “OneDrive.”

3. Delete “OneDrive Cached Credential.”

4. Run OneDrive.

If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Note:You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.

You may see Error Code 0x8004def7 if you have exceeded your storage capacity and or your account has been suspended.

Learn what you can do When your OneDrive account is frozen.

Some users are reporting that they are getting a blank page when trying to open the OneDrive settings.

Engineering is aware of this issue and currently working on a fix. We apologize for any inconvenience caused.

If you see this error code and themessage "Your proxy settings require authentication." when trying to sign in to OneDrive, please check you are not using an authenticated proxy to connect to OneDrive - authenticated proxies aren’t supported in OneDrive.

ISSUE

Some users may seeerror codes0x8004de44 or0x80048823 when trying to sign in to OneDrive.

SOLUTION

Reset the Windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Go to Start and type "Settings" but do not open the Settings app.

2. Under the Settings info pane, selectApp settings.

3. Under the Reset sections, selectReset.

Error Code 0x80070005 suggests there is an issuewith OneDriveupdates.

1. Press and type Updates

2. Select Check for updates and install all available Windows Updates.

3. After Windows updates have completed, press + R to open a Run window.

4. Type%localappdata%\Microsoft\OneDrive\updateand press OK.

5. Double click on OneDriveSetup.exeto install the latest version of OneDrive.

ISSUE

When setting up Known Folder Movein OneDrive for work or school,you receive the following error message:

An unknown error occurred. (Error code: 0x80070005)

This is caused by agroup policy preventing the feature from running.

RESOLUTION

Usegpedit.exe, modify a Group Policy.

Navigate to User Configuration > Administrative Templates > Desktop > Prohibit User from manually redirecting Profile Folders.

Set the value to “Not Configured.”

MORE INFORMATION

It is possible your company’s administrators do not want you to configure this feature if the Group Policy is enabled. Your administrator may also elect to continue to enforce the policy even if you manually override it.

Read more about how toBack up your Documents, Pictures, and Desktop folders with OneDrive.

If you seeError Code 0x8007016a when using OneDrive:

1. Check your computer for updates(link opens your PC'sSettings )

2. Make sure you’re signed in to OneDrive on your device and select the white or blueOneDrivecloud icon in the notification area.

3. Select>Settings.

4. Uncheck theSave space and download files as you use thembox.

5. Reset OneDrive. ReadReset OneDrivefor more information.

6. After the reset, re-enable Files on Demand.Learn more aboutFiles on Demand.

ISSUE

You may seeError Code 0x8007018b is you are trying to delete, move or renamea file that is open or in use by OneDrive.

RESOLUTION

1. Wait for OneDrive to finish syncing.

2. Close OneDriveby selecting the OneDrive cloud icon, selecting More, then Close OneDrive.

If you see error code 0x80070194 when using OneDrive, resetting the app may help.

You won't lose any data by resetting or uninstalling OneDrive.

1. Open a Run dialog by pressing Windows key and R.

2. Copy this and paste it into the dialog window then press OK

   %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

   If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.

   C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

   If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.

   C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

3. Manually restartOneDrive by going to Start , type OneDrive in the search box, and then click on theOneDrivedesktop app.

When using OneDrive, some users may receive one of the following error messages:

• Error 0x80071128: The data present in the reparse point buffer is invalid.

• Error 0x80071129: The tag present in the reparse point buffer is invalid. 

Resolution

You can use the chkdsk command to remove invalid reparse points by following the steps below. Please note that this maytake several hours to complete, so we recommend that you run this fix overnight.   

1. SelectStart , typecmd, right-clickCommand Prompt, and then selectRun as administrator.

2. Enterchkdsk <volume> /R /F

   Notes:

   • <volume> refers to the drive letter where your OneDrive is located, plus a colon. For most users, this will beC:orD:

   • If you see the following message:  "Would you like to schedule this volume to be checked the next time the system restarts?",enterY, hit return then restart the computer.