JustAnswer Review - Telehealth.com (2024)

What You Should Know About JustAnswer

Best features

  • Access to medical professionals 24 hours a day
  • Get a response in minutes
  • Clear monthly fees for basic expert advice service
  • Specialist matching for quality results

Drawbacks

  • Additional fees for premium services
  • Monthly fee whether you use service or not
  • Expert advice isn’t treatment

How Does JustAnswer Work?

JustAnswer is a service that provides expert answers. You can use the service on a computer or mobile device, but you do need an account. Memberships cost $74 per month but ensure you have 24/7, unlimited access to experts in a wide range of industries. You may also be able to sign up for a free trial to test the service, but know that the monthly subscription is charged automatically once the free trial is over.

How do you use JustAnswer?

You can use JustAnswer on a desktop computer or mobile device. It’s accessible at JustAsnwer.com on a computer and via the JustAnswer app on most mobile devices. If you want to access premium services, you may need to connect with JustAnswer in a way that aligns with that service. For example, some services are performed via a phone call.

You do need to create an account to use JustAnswer. These services are not available to the public for free.

How much does JustAnswer cost?

This is a subscription-based service that costs $74 per month for unlimited access to expert answers. Premium services, such as document preparation, phone consults, or virtual technical repairs, all come with additional fees. Those fees are disclosed when you receive a premium service offer, which you’re free to accept or decline. Payment is typically made with a credit card or other payment method you’ve already set up on your account.

Does insurance cover JustAnswer?

No, insurance doesn’t cover this service because the medical experts here are not providing treatment. They are simply consulting and answering questions. This means there is not a code to bill your insurance company. However, you may be able to save money by asking for a medical expert to consult on your question before you schedule an appointment for treatment with a provider.

What does JustAnswer treat?

JustAnswer doesn’t provide traditional treatment for any conditions. Instead, it works to provide expert answers for peace of mind or to keep you from seeking unnecessary treatment. For example, you could connect with a health care expert via JustAnswer to find out if a symptom you’re experiencing is normal or worrisome, what the side effects of certain medications might be, or whether you can enjoy a glass of wine safely with your current prescription.

Can JustAnswer write prescriptions?

No, the doctors are not providing specific treatment, and it is not a full-fledged telemedicine site. The experts here answer your questions about various medical or health topics. If one of the experts thinks your question or need warrants treatment or a prescription, they will typically advise you to seek medical assistance.

When can you get a JustAnswer appointment?

You don’t need an appointment. You can log into your account anytime, complete a few questions, and be connected with an expert in the right niche within minutes. This is true no matter what day or time it is.

Can you pick a JustAnswer doctor?

No, you can’t choose a doctor. You provide some preliminary information, and the system or an online representative connects you with the expert on call who best matches your need. For medical questions, experts are typically available in a wide range of niches, such as pediatrics, cardiology, oncology, women’s health, and other specialties.

How can you get JustAnswer support?

JustAnswer provides a number of online support options, including FAQs and a help center. You can also contact them via a contact form or click for support within the app or your account.

What Customers Say About JustAnswer

Good reviews about JustAnswer

“Money well spent for phone conversation. I was given valuable info, advice and encouragement. My boy is fine now. Thank you so much. You folks are the best. I will be using your site again.”

“Honestly it blew my mind at the amount of knowledge that was at my fingertips instantly as soon as I made first connection.”

“The doctors are good and considerate. They have relieved my worry for 2 weeks of my skin itching which I thought as some invaded things causing the problem. One specialist even asked me to submit the photos of my skin, for his accurate diagnosis.”

Bad reviews about JustAnswer

“Didn’t help me at all. It was a total waste of $5. My questions weren’t answered and I did not get the help I needed.”

“I was also under the impression that I was signed up for a free trial. When actually the free trial becomes a full time membership automatically in 7 days.”

“I asked a question and received no response (though they promoted a response in minutes).”

Bottom Line

JustAnswer is not a telemedicine service, but it might be an option for people who have a lot of questions they’d like expert answers on. You pay one monthly fee and get unlimited access to experts, so if you’re someone who lies awake wondering if the medication you’re on is causing a side effect or if the pain in your arm needs to be looked at, this service could provide peace of mind.

You can also consult with experts in a variety of other industries with your membership. The experts include doctors, vets, lawyers, electronics techs, mechanics, computer techs, plumbers, electricians, tax accountants, and many others. However, this is not a service that provides actual treatment, and you typically will not be able to get someone with JustAnswer to write you a prescription to help with a medical problem.

JustAnswer Review - Telehealth.com (2024)

FAQs

Is working for JustAnswer legit? ›

In many respects, applying to be a JustAnswer expert is like applying for any other job. So, make sure you update your resume and highlight your expertise. JustAnswer is a legitimate service and verifies that all of their experts are indeed experts through a third party service.

Can JustAnswer doctors prescribe medication? ›

Experts on JustAnswer cannot provide prescriptions. However, some of JustAnswer plans do offer prescriptions. You can check for these benefits by clicking on “Try RX Benefits” at the top of the chat box or by checking your “My benefits” page.

Is JustAnswer doctors reliable? ›

If you're wondering whether or not the experts are trustworthy, the answer is that they should be. According to JustAnswer, “Experts must have recognized credentials in their fields, such as a lawyer's, doctor's or veterinarian's license, or years of experience working in a particular specialty.”

What is the rating of JustAnswer com? ›

JustAnswer has 1,715 reviews on TrustPilot and an excellent 9.3 rating.

How do JustAnswer experts get paid? ›

Experts get their monthly platform earnings through Hyperwallet. You can choose to receive your payments through direct deposit, PayPal, or Venmo (US only). Learn more in the Expert Agreement.

Does JustAnswer charge a fee? ›

In most circ*mstances, when you use JustAnswer, you're signing up for a monthly membership-based service that gives you ongoing access to professionals. You will be charged a one-time join fee and also a monthly fee for use of the platform*.

Can I get a prescription online without seeing the doctor? ›

Telemedicine helps you access healthcare easier — through online access. It lets you have a medical visit and get a prescription online without having to see a provider in person. With telemedicine, an online provider can review your medical history, check your symptoms, and treat you.

Is JustAnswer doctors free? ›

Our goal is to provide fast, affordable help from verified Experts like doctors, lawyers, mechanics and more. JustAnswer is not free, however it is still a fraction of the cost of professional service fees.

Is JustAnswer medical free? ›

How Much Does JustAnswer Cost? JustAnswer requires a monthly membership that costs between $46-$50 in order to communicate with an expert. There are additional services that will incur payments as well, including having a private phone meeting with a doctor, secure remote assistance, or document preparation.

Why did JustAnswer charge me $46? ›

Just Answer is a monthly membership-based service. Monthly charges occur unless you cancel. Single question customers must cancel before 30 days to avoid incurring future monthly membership charges.

What is the class action lawsuit against JustAnswer? ›

After discovering additional charges to their credit cards, Plaintiffs filed a class action lawsuit against JustAnswer, alleging it routinely enrolled online consumers like them in automatic renewal membership programs without providing “clear and conspicuous” disclosures and obtaining their “affirmative consent” as ...

How much does JustAnswer cost per month? ›

Customer: How much do the services cost? Lawyer's Assistant: You'll pay a one-time $1 join fee, plus $46 for a month of membership with JustAnswer. After that, your membership will renew monthly.

Who owns JustAnswer com? ›

Andy Kurtzig is the founder and CEO of JustAnswer. Kurtzig is an established entrepreneur with two successful acquisitions before founding JustAnswer.

How do I quit JustAnswer? ›

Android:
  1. Open the JustAnswer app and log into your account.
  2. Locate and tap on "Account" at the bottom right of your screen.
  3. Select "Mange Your Membership."
  4. Select "Cancel Membership."
  5. Confirm your cancellation when prompted.

How do you get approved for JustAnswer? ›

Here are some tips to help you fill out your JustAnswer Expert Application.
  1. Choose your specialty. ...
  2. Choose your subcategories. ...
  3. Provide education details related to your specialty. ...
  4. Provide work history. ...
  5. Provide licenses & certifications.
  6. Sign verification waiver. ...
  7. IDology identity verification. ...
  8. Justifacts background check.
Oct 19, 2021

How can I make money by solving questions? ›

JustAnswer: This platform connects users with experts who can answer various questions in different fields. Experts can earn money by providing detailed and helpful answers to user inquiries. Studypool: Students post academic questions, and tutors can bid on them.

Can I earn money by answering questions online? ›

If you're in the market for a full-time or part-time work-from-home job that lets you help others, answering questions is a legit way for both college students and working professionals alike to get some extra cash. In some cases, you can even set your own rates or benefit from revenue-sharing arrangements.

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